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- Return Policy
Return Policy
CANCELLATION REFUND POLICY
We aim to keep every item on our website in stock. However if there is an item unavailable in your purchase due to any reason, we will promptly inform you via e-mail within 2 working days of the purchase. After which you have the option of either substituting your product with a same or higher priced product or cancelling the order, for which a refund would be initiated.
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded subject to the following.
- Refund request needs to be made within 24 hours of placing the order.
- Request to be made by sending us an email on officialdhagaa@gmail.com
- We do not accept Partial order cancellation requests.
- If the customer places an order from abroad and the shipping address is in India then the shipping cost should be free.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.
EXCHANGE POLICY
Exchanges are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered). Dhagaa will be able to exchange any online sales purchased at www.dhagaa.com subject to the following conditions.
Products can be exchanged within 15 days from the date of delivery. The exchange can be done through online dispatch or at the Dhagaa store conveniently located. For both the scenarios it is requested to inform us in prior.
EXCHANGE PROCESS
- An informatory mail is sent to us at officialdhagaa@gmail.com
- Product should be unused, unaltered and the same would be inspected by our team to validate the above criterias.
- Presence of invoice and the tag should be intact on the product purchased.
- Entire amount of the product exchanged, to be used.
- Exchanges are allowed with the same product (if available) or different products of same price or higher.
RETURN PROCEDURE
You can either call our Customer Care number +91 6358738656 or Email us at officialdhagaa@gmail.com within 2 days from the date of delivery.
- Exchange at Store - We would assist you personally for the return procedure if you visit the store.
- Online Exchange-The details of the Exchange (Order number, courier docket No or AWB No, and Reason for Exchange) should be shared with the Customer Support Team by email after the intimation mail.
We request the customers to kindly follow the below process for exchanging the products online.
- The existing piece should be sent to our store in Ahmedabad at your cost.
- A new purchase has to be made with the desired changes.
- Once the New purchase is done kindly mail us your order details along with shipment details of the existing piece which you want to exchange.
- Once the product is received at our end, it will go through an internal quality check. During the quality check we will check whether the product is unused and unaltered.
- After the product is verified, we will make the refund at the earliest.
